Create the space to be exactly who you are - Michelle Ossmann

Over and over in the writings and the literature, it talks about, Yes, providing for that physical safety and guaranteeing that. But also, and Henri Nouwen uses this term, creating the literal space to be exactly who you are. - Michelle Ossmann

A core part of that hospitality engagement is where you invite that other person to share their stories - Michelle Ossmann

there's something very interesting about the crossing behind you that, yes, has this physical dimension but has psychological implications. - Michelle Ossmann

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Providing security and safety is the number one attribute of hospitality.

And psychological safety and security are a critical piece in proving the conditions for people to their best work.

The rules and norms of hospitality are deeply ingrained in our 'human-ness,' so incorporating more hospitality-centric features in design can improve people performance. It's hard wired in.

Really interesting discussion on the roots of hospitality, and how to better leverage some of the tenants influence behavior, to create better working conditions, for better work.

Thanks again Michelle
Full Length Episode
Michelle Ossmann: Hospitality, Welcome, Security, Care | Work 20XX podcast with Jeff Frick
YouTube -

- Spotify -

- Transcript and Show Notes - https://www.work20xx.com/episode/michelle-ossmann-hospitality-welcome-security-care-work-20xx-ep24 - or wherever you podcast

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