Before one can host guests, true guests like a visitor, they must demonstrate hospitality to each other. Feeling ownership, to be a host, that's a key criteria. - Michelle Ossmann
This concept of concentric circles of host versus guest. In the context of work, the employer is the host to the employees and then the employees then are the host to the other employees, customers, whomever. - Jeff Frick
The 'host - guest' relationship is deeply ingrained in our brains, across cultures, time, and societies.
If one wants employees to host, to uplevel their commitment to the organization, to act as 'host' for customers, partners, and other team members, they have to feel some ownership.
Hospitality and labor relations, more closely tied than one might think. Michelle has studied it in detail, and we explored many angles in this thought provoking conversation.
Michelle Ossmann, PhD, MSN: Hospitality, Welcome, Security, Care | Work 20XX podcast with Jeff Frick
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- Transcript and Show Notes - https://www.work20xx.com/episode/michelle-ossmann-hospitality-welcome-security-care-work-20xx-ep24 - or wherever you podcast
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Feeling ownership is a key criteria - Michelle Ossmann