Outcomes versus attendance. Objectives versus efficiency. Profit versus productivity. People are going to continue on this route because it's profitable -
Frick paraphrasing Nick BloomWe keep talking about flexibility in office workers. The same thing can apply to frontline workers. I did a great case study on Neiman Marcus Group with Eric Severson, they allowed stores associates and operators to do some of their work from home. -
Those investments in flexibility for frontline workers gave them industry leading retention numbers. That kind of retention number shows up in the bottom line. Brian Elliott
What's the industry retention, or conversely, turn over? What's the comp? Where are you?
Like to slow the turn? No need to come in for some tasks, regardless the primary function of the position.
Full length conversation
Brian Elliott v2: Invest, J-Curve, Goals, Team | Work 20XX podcast with Jeff Frick Ep43 from Running Remote -
- Transcript and Show notes - https://www.work20xx.com/episode/brian-elliott-v3-invest-j-curve-goals-team-work-20xx-ep43
or wherever you podcast
Work 20XX celebrating 50 episodes with 50 posts in 50 days
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