Hospitality can set the tone and can be a bit of a blueprint, if you will. It's a relationship-based way, a human-based way to think about how to encourage people because of the benefits - Michelle Ossmann, PhD, MSN
Recognize that there are differences, account for individual need, allow flexibility. It's a whole lot more work to do that. It is a whole lot easier to say ‘You got to come in’ and use accelerometers in chairs. That's easy- Michelle Ossmann
What's hard is to spend the time to get to know your people, be able to trust them, know what they need, and want that relationship. It's a different kind of organization - Michelle Ossmann
Hospitality, a shared set of values, hard-wired as humans, understood over millennia.From hostile to an obligation, call it 'stranger management' if you must, hospitality with it's corresponding behaviors, rituals, expectations, and rules of reciprocity reach far beyond sharing a meal. And yes there is something very special about breaking bread together, and turns out that's the 3rd of three key attributes that define hospitality.
Please join me in welcoming Michelle Ossmann to Work 20XX
Michelle is a registered nurse turned design Ph.D., focused on using design to improve the lives of everyone in health care, from the nurses to the patients, and everyone else who steps foot into the ecosystem.
On that journey, she deep-dived into the foundational research on hospitality, and in the process, helped resurface a human engagement framework that can be generalized across a wide range of relationships, including the workplace.
We covered quite a bit of ground, anthropology, leadership, management, philosophy, physiology, psychology, religion, and more.
Thanks again Michelle
Full-Length Interview
Michelle Ossmann: Hospitality, Welcome, Security, Care | Work 20XX with Jeff Frick Ep24- YouTube -
- Spotify -
- Transcript and Show Notes - https://www.work20xx.com/episode/michelle-ossmann-hospitality-welcome-security-care-work-20xx-ep24 - or wherever you podcast
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