Q - When you walk into a space and it feels good, is that tied to something else? - Jeff
A - It's very much the science in its infancy, but definitely there is something there. You walk in and you're like, huh I can be at home here. We're working on the science behind that - Michelle Ossmann
There is this wonderful notion called 'ambient belonging,' the notion that the more neutral environment communicated 'There are others like me here'. - Michelle Ossmann
When we think about pattern and color, which is very cultural, when we think about affordances, like whether or not there's a chair that can hold me or one I can get up from easily or a height that works for me, is it communicating 'This is made for me' - Michelle Ossmann
Ryan Anderson introduced me to the concept of 'Inclusive Design' years about, thoughtfully considering and designing for all the variables the users might bring to the space. 'Ambient Belonging' where the absence of 'don't belong' creates a feeling of 'do belong' without an overt call out.
Design matters, and good design increases the probability that people can get closer to the best output of their careers. The positives are reinforced (to support productivity) and the negatives (distractions and discomfort) removed to keep the productivity on track.
Such a fascinating conversation with the very thoughtful Michelle Ossmann
Full Length Episode
Michelle Ossmann, PhD, MSN, PhD, MSN: Hospitality, Welcome, Security, Care | Work 20XX podcast with Jeff Frick
YouTube -
- Spotify -
- Transcript and Show Notes - https://www.work20xx.com/episode/michelle-ossmann-hospitality-welcome-security-care-work-20xx-ep24 - or wherever you podcast
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